Shipping policy

At MiBowlMeal, our logistics are designed around a single priority: getting chef-crafted, perishable meals to your door at peak freshness. Because our products are ready-to-eat and temperature-sensitive, we operate a dedicated local delivery network rather than relying on standard shipping carriers.

Dedicated Local Delivery

To ensure strict quality control and food safety, we exclusively offer direct-to-door delivery. We do not ship our meals via traditional postal services (such as Canada Post or FedEx), and we do not offer local pickup options at our kitchen facilities.

Delivery Zones

Our proprietary delivery network currently serves Toronto, Mississauga, and the wider GTA. If your postal code falls outside our active routing parameters, you will be notified at checkout and the order will not be processed.

Receiving Your Order

Because our meals are perishable, they are transported in temperature-controlled environments.

  • Unattended Deliveries: If you are not home to receive your order, our driver will leave the package at your front door, concierge desk, or designated delivery area.

  • Customer Responsibility: Once the delivery is marked as completed by our driver, MiBowlMeal is no longer responsible for the package. We strictly recommend retrieving and refrigerating your meals immediately upon delivery to ensure optimal freshness and safety.

Condominiums and Restricted Access

If you reside in a secure building, condominium, or gated community, it is your responsibility to ensure our delivery personnel have access.

  • Please provide any necessary buzzer codes or specific delivery instructions (e.g., "Leave with front desk security") in the delivery notes at checkout.

  • If a driver is unable to access your building and cannot reach you via the contact number provided, the delivery will be marked as failed. Due to the perishable nature of the product, failed deliveries cannot be redelivered or refunded.

Address Accuracy and Modifications

Our routing system relies on the exact address provided at checkout. MiBowlMeal cannot be held responsible for deliveries sent to incorrect, outdated, or incomplete addresses. If you need to modify your delivery address, you must submit a request to mibowlmeal@gmail.com within 24 hours of placing the order to have a frictionless experience.